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Electronic Surveys (Online / Mobile)

We offer mobile and online surveys to help you

  • Improve customer satisfaction
  • Motivate and build employee morale
  • Correct mistakes before they continue and are posted on websites
  • Build relationships with customers

We interview every customer and offer a personalized service instead of having a DIY (Do it yourself) survey system because we want to make sure that we can help you meet your objectives.

Our mobile and online surveys help you determine which areas need improvement. Online reviews only provide an opinion or a snapshot of what one customer experienced but a pattern of similar reviews will influence the public’s opinion of your business. [1]

Surveying your customers regularly is a critical part of running a successful business, regardless of your industry or service. So, we will help you determine critical needs and provide an opportunity to effectively communicate and build relationships with your customers and employees.

Taylor Made Solutions Mobile Survey

Health care leaders must integrate financial, clinical, and service quality information to achieve the greatest success. Consumers have become more quality-conscious in the past era and the benefits of quality in contributing to market shares and the return-on-investment of firms has been clearly demonstrated. Service quality has been directly linked to repeat sales, positive word-of-mouth and recommendation. Thus the importance of measuring of service quality is understandably high. Delivery of higher level of service quality is becoming more and more the core of service providers‘ efforts in positioning themselves more effectively in the marketplace. [2]

Possible solutions may be the SERVPERF, SERVQUL, CAHPS or any questions that you prefer which can be completed on a patient’s mobile device or online. Tell us what you want and we’ll design the survey for you.

Taylor Made Solutions Mobile Survey Features


  • Instant alerts if an issue arises
  • QR code compatible
  • 28 different question types with more to come
  • Integration of pictures and movies into a survey
  • 80 different languages
  • Option for participants to buffer answers to continue survey at a later time
  • Cookie or session based surveys
  • Template editor for creating your own page layout
  • Survey expiry dates for automation
  • Your branding
Taylor Made Solutions Mobile Survey Reporting


You can review survey results immediately after a survey has been completed. You can export the data in CSV, PDF, SPSS, R, queXML and MS Excel formats. You can also use the statistical and graphical analysis tools.

What do you do with the results? We can help with that too! We’ll combine the survey feedback with the Lean process improvement to create a custom Taylor Made Solution for your business.